We will discuss your wishes and confirm any requests and costs; this can be done before collection, or if your vet has already requested us to collect we will contact you once your pet has safely arrived here at Resting Pets.
On arrival, your pet will be laid in a chilled room, in their own space and clearly identified. Your pet’s details will be entered on to our database and a file will be created. This computerised file will hold information such as your address, contact numbers, requests and a log of any contact between yourself and our staff. [Personal details do not get shared with third parties and are not used for marketing].
Once confirmed, we will carryout any requests [such as paw prints, fur cuttings, clay prints] and then schedule your pet’s individual cremation service.
After the cremation has taken place, we will carefully prepare your pet’s ashes into your chosen vessel; these will then be hand delivered back to your registered veterinary practice or available to collect from us here at Resting Pets.
The entire process will be complete within a week, sometimes only 1-3 days. If any urns or items are out of stock we will try and let you know at the earliest convenience and endevour to complete our service as promptly as possible.